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Google Pay Guide


How to Provision a Card into Google Pay®

1. Navigate to the Google Play™ Store then download and install Android Pay™. From the app, tap the Add icon to add a card.

2. Line up the card in the photo viewer and take the picture.

  • Alternatively, tap Add Manually then enter the required info (e.g., card number, expiration date, etc.).

3. Enter the 3-digit security (CVC) number on the back of card.

4. Enter the street address.

5. Confirm the card details then tap Continue.

6. Scroll through and read the Terms of Service then tap Accept.

7. If no screen lock is currently set up on the device:

  • A screen lock is required to use Google Pay®.
  • If the screen lock is ever disabled, you're prompted to reset it or all cards are removed.
  • Tap Activate.
  • Select the preferred screen lock type then follow the onscreen instructions for setup.

8. If presented, enter then re-enter a 4-digit Payments PIN.

9. The card is now visible in Android™ Pay.

10. You may be prompted to call the call center.

  • Verify call center Yellow Flow number is displayed correctly.

11. Touch Done to complete the process.

12. After your card is added to Google Pay®, it will be verified by the payment card network (i.e., MasterCard®) and the card issuer. On average, verification will take approximately 5 to 10 minutes. During that time, you will be unable to use your card in Google Pay®.

  • You can continue to add cards while others are being verified.


How to Conduct Transactions with Google Pay®

Conducting an In-store Transaction with Google Pay®

1. Wake up and unlock your phone.

  • You do not need to open the Google Pay® application
  • If you have multiple cards and wish to make another your default card, tap and hold the card you wish to use and drag it to the top of the wallet to make it the default payment card

2. Hold the back of the phone against the terminal or within ½ inch to an inch away from the terminal.

  • If prompted, choose “credit” regardless of the type of card
  • If using a debit card via Google Pay®, the terminal may prompt you to enter your PIN number

3. If payment is successful, your phone will vibrate and a green check mark will appear on the device.

4. When payment is successful, you will see “Done” and a checkmark on the display of the device.



Google Pay® Transactional Issues

Nothing appears on the Mobile Device or Terminal when Checking Out

1. Ensure the point of sale terminal is NFC Enabled.

  • At a store, look for one more of these symbols when checking out. These symbols denote a NFC capable terminal that accepts Google Pay®

Google Pay and NFC icons

2. Hold your phone within a ½ inch to an inch away from the terminal.

  • Waving the device over the terminal will not trigger the payment screen on the device

3. Hold your phone a different way.

  • The NFC antenna may be located either at the top or bottom of your device

4. Make Google Pay® the default payment app on your device.

  • Go to SettingsNFC & Payment – Tap and Pay

5. Consult with the cashier/sales agent to ensure that the terminal is functioning properly.

Mobile Device displays a “Card Cannot be Read” or Similar Error Message

1. Re-attempt payment by placing phone near the terminal.

2. Check with the cashier/sales agent to ensure that the terminal is functioning properly.

3. If terminal is functioning properly, please reach out directly to Google® Support, as this may be an application or hardware/software related issue.


Google Pay® Transaction is Declined at Checkout

1. Verify that the issue is not related to the payment card (e.g., insufficient funds, incorrect PIN, etc).

2. If device vibrated and a green check mark appeared, but the merchant did not receive payment, ask the cashier for help. The merchant’s terminal may have a problem accepting payments.