Skip Navigation
Previous Speech Bubble Toggle All Animations OffToggle All Animations On Next Speech Bubble Volume OnVolume Off

Lost or Stolen Debit Card

What should I do if my Mastercard®​ Debit Card has been lost or stolen?

To report your lost or stolen debit card you may:

Call Redneck Bank® between the hours of 8am-5pm (CST) M-F at (888) 210-1256.

Or call the DCI network anytime 24 hours a day, 7 days a week outside of the bank’s hours at (877) 226-2351.

If you need a replacement card, please contact Redneck Bank® between 8am-5pm (CST) Monday through Friday at (888) 210-1256.

How do I request a Mastercard® Debit Card?

To order a Mastercard® Debit Card, please contact Customer Service at Redneck Bank® between the hours of 8am-5pm (CST) Monday through Friday at (888) 210-1256.

How do I keep my card safe?

Using your ATM or debit card is one of the safest ways to get cash or make purchases. Follow these simple safety rules to keep your card safe. And, teach new cardholders in your family the same procedures.

  1. Approach With Caution. Never insert your Redneck Bank® Mastercard® Debit Card or enter your pin in any terminal that does not look genuine, has been modified, has a suspicious device attached, or is operating in a suspicious manner. At a drive-up facility, keep your doors locked and all passenger windows closed. Remove your cash, receipt and card after every transaction. If you make a withdrawal, pocket cash immediately.
  2. Be Efficient. Have your Redneck Bank® Mastercard® Debit Card ready when you approach an ATM. Block others’ view. Always stand between the terminal and any person who is waiting, or cup your hand over the keypad as you enter your personal identification number (PIN).
  3. Prevent Fraud. You can help prevent fraudulent activity on your account by remembering these guidelines:
    1. Memorize your PIN. Don’t tell anyone your PIN or account number and never loan anyone your Redneck Bank® Mastercard® Debit Card. Never write your PIN on your card or anything you carry with or near your card.
    2. Report lost or stolen cards immediately. You can greatly reduce fraudulent transactions by reporting it quickly.
    3. Never give your PIN over the phone. Be especially cautious about information you discuss when using cellular phones.
    4. Know who you are talking to. Never give unsolicited callers personal information or account numbers over the phone.
    5. Don’t fall prey to “phishing.” Never respond to an email requesting you to provide card, PIN or personal information via the internet.
  4. Take Care of Your Redneck Bank® Mastercard® Debit Card. Treat your Redneck Bank® Mastercard® Debit Card as if it were cash or a credit card. Protect it by not exposing the magnetic stripe to other magnetic objects, which can deactivate your card. Record and file the name of your card’s issuer and the necessary phone numbers for reporting its loss or theft. File the information safely.
  5. Convenience at Your Fingertips. Your card allows you to make purchases, receive cash, request your balance, and transfer money between your checking and savings accounts. Your Redneck Bank® Mastercard® Debit Card can be used with a PIN or at a Mastercard® Debit location without a PIN.
  6. How to Use Your Redneck Bank® Mastercard®​ Debit Card for Purchases. Your Redneck Bank® Mastercard® Debit Card can be used at retail locations with a PIN. During the transaction, some stores may allow you to request cash back. Your Redneck Bank® Mastercard® Debit Card can also be used without a PIN at Mastercard® Debit locations. Instead of using your PIN, you can sign a receipt for the transaction, just like you would for a credit card transaction; however, the money is taken directly from your bank account. The store associate will be able to assist you during this process.
  7. Where to Use It. Your Redneck Bank® Mastercard® Debit Card can be used at ATM and retail locations around the world. To identify where you can perform a transaction, match any logo on your Redneck Bank® Mastercard® Debit Card to the ATM or POS logos at the terminal.