Skip Navigation
Previous Speech Bubble Toggle All Animations OffToggle All Animations On Next Speech Bubble Volume OnVolume Off

Got Questions?

  • About Our Accounts

    • How long does it take to open an account with you?

      Most applications are approved or denied during the original application process as long as your identity can be confirmed through a series of questions that only you should know. Your application may be delayed if more information is needed for approval. Once your application is approved and your account is funded, you will be assigned an account number. You will be notified by secure email of the account number. Included in the email is a link to register the account so a username and password can be assigned. From this point on, your account is open and accessible. The entire process usually takes 7-10 business days depending on how you fund your account.

    • What do you need from me to open an account?

      We need your Social Security Number and Driver’s License or State ID Numbers. You will also need to answer a few questions so we can verify your identity.

    • How much money do I need to open an account?

      You need just $500.00 to open an account.

    • How do I fund my new account?

      You can wire money* or transfer money from an existing account directly into your new account electronically. These are the fastest ways to fund your new account. Sometimes other financial institutions will not allow you to transfer money for security reasons. In this case, you can request to transfer money from your existing account. Redneck Bank® will make two small deposits of less than a dollar to your existing account. These are called “trial balances.” After you confirm the amounts of the “trial balances” with us to verify the ownership of your existing account, the amount you requested will transfer automatically. Or you can mail us a check.

      *Money Wiring Instructions 

    • What is the routing number for Redneck Bank?

      The routing number for Redneck Bank® is 103113182. Redneck Bank is the Internet Banking Division of All America Bank®. Our routing number is a secondary routing number for All America Bank.

    • Can I earn interest on my money?

      Two of our accounts, Redneck Rewards® Checking and Mega Money Market® Checking, offer high interest rates. Please refer to the Terms and Conditions of each account type.

    • Can I transfer money between accounts?

      Yes. You have more flexibility than ever before. You can transfer money between accounts at Redneck Bank® with our in-house transfer service or between financial institutions using our convenient bank-to-bank transfer service.

  • Using Your Account

    • Where can I get cash?

      You can get cash from virtually any ATM worldwide! You can also get cash from any merchant that allows cash-back transactions with your Redneck Bank® Mastercard® Debit Card.

    • How can I make deposits into my account?

      You can make deposits by direct deposit from your employer or regular source income, by delivering deposits to the bank lobby or drive-thru window, mailing checks, sending wire transfers or by using our Mobile Deposit feature with your smartphone or tablet. You can also transfer money from another account at another financial institution (bank, savings and loan, credit union, brokerage firm, etc.) using our free bank-to-bank transfer service, or you can transfer money between Redneck Bank® accounts, all with a click of the mouse.

    • How do I make a mobile deposit?

      • Properly endorse your mobile deposit by simply signing your check as usual, then underneath add "For Mobile Deposit Only at All America Bank."
      • Open the app on your smartphone or tablet. Login to online banking.
      • In the Transactions menu, select "Deposit Check."
      • Select the account where you'd like to deposit the check.
      • Enter the amount of the check.
      • Select "Front of check" to access camera.  Snap a picture of the front of check confirming all 4 corners are aligned within the viewfinder.
      • Select "Back of check" and repeat.
      • Verify the information on the review screen.
      • Click "Submit Deposit."
    • When will deposits show up in my account?

      Direct Deposits, Wire Transfers, Mobile Deposits and In-House Transfers show up and are available to you the day we receive them. Of course, we have no control over the mail, but deposits that are mailed to us go into your account the day we receive them. Our mail arrives at 8:30 am CST each business day. Sometimes a hold is placed on a deposit containing checks until the checks clear. In this case, the deposit is reflected in your “Current Balance” until the hold is released. Then the deposit is reflected in your “Available Balance” for your immediate use.

    • How often is my account updated?

      Your account is updated continually.

    • How do I check my balance?

      You can check your balance anytime by logging into your account through our website, by viewing your balance at an ATM, by using our text banking service or by calling Customer Service during business hours. It is also possible to set up an alert when logged into online banking so you are automatically notified of your balance based on the parameters you set.

    • How do I know what debits charges or credits deposits have been posted to my account?

      Log in to your account anytime through our website to view all of the transactions in your account. Your account is updated continually.

    • What is the difference between available balance and current balance?

      “Current Balance” is the account balance at the beginning of the day. “Available Balance” includes pending transactions.

    • What if I need to order a stop payment on a check?

      Contact Customer Service at (888) 210-1256.

    • How do I make an in-store purchase using my smart device?

      You can make purchases using your debit and credit cards wherever Apple Pay®, Google Pay® and Samsung Pay® is accepted.

      To learn more about how to make in-store purchases using your devices, please download the guide to your device below.

      Apple Pay Guide

      Google Pay Guide

      Samsung Pay Guide

    • How do I install, use and trouble-shoot Apple Pay, Google Pay and Samsung Pay?

      You can make purchases using your debit and credit cards wherever Apple Pay®, Google Pay® and Samsung Pay® is accepted.

      To learn more about how to make in-store purchases using your devices, please download the guide to your device below.

      Apple Pay Guide

      Google Pay Guide

      Samsung Pay Guide

  • Overdrafts

    • What is Overdraft Privilege?

      We understand that our customers can sometimes reach the limit of their available cash, and we are here to help. We have added convenient Overdraft Privilege service to eligible personal checking accounts. When you make mistakes or write a check for more money than you have in your account, we have a discretionary overdraft service that might be helpful (some restrictions apply).

      Overdraft Privilege means:

      • Fewer charges from retailers for insufficient checks
      • Additional convenience and flexibility in managing your funds
      • Less aggravation and embarrassment

      You may request this service at any time. If you “Opt In” when opening a new account, after a 30-day waiting period, the service will be activated if your account meets the bank‘s criteria for Overdraft Privilege. If at any time following the 30-day waiting period you choose to “Opt In,” simply log into your account online, click on the “Services” button and the “Overdraft Enrollment” drop down option in the menu bar, and fill out and submit the online form. Overdraft Privilege is another good service and another good reason for banking with Redneck Bank®.

      Refer to Overdraft Privilege Disclosure for details.

      If you have questions, please call Customer Service at (888) 210-1256.

    • How do I enroll in Overdraft Privilege?

      You may request this service at any time. If you “Opt In” when opening a new account, after a 30-day waiting period, the service will be activated if your account meets the bank’s criteria for Overdraft Privilege. If at any time following the 30-day waiting period you choose to “Opt In,” simply log into your account online, click the "Services" button and the "Overdraft Enrollment" drop down option in the menu bar, and fill out and submit the online form. Or call Customer Service and tell them you want this service.

    • What if my account is overdrawn?

      We will notify you by mail, email or text if your account is overdrawn. You can look at your account activity through our online banking, mobile banking or text banking to see what debits have cleared. We offer Overdraft Privilege to all eligible accounts. There is a $25 overdraft/returned fee per item with a maximum of $200 or eight items per day. When you make mistakes or write a check for more money than you have in your account, we have a discretionary overdraft service that may cover the overdraft until you can make a deposit. Note: This is a discretionary service. Some restrictions apply. Please read the Overdraft Privilege Disclosure to clarify any questions you may have.

    • How can I reduce overdraft fees?

      There are numerous ways to reduce overdraft fees, including:

      • Set up free auto-transfers between accounts (when funds are available).
      • Register for free online banking to access and review your account daily.
      • Set up low balance alerts from your online account that will be emailed or texted to you when your balance drops below a certain amount.
      • Receive a free transaction register to keep a better record for your daily transactions and daily balance if you do not already have one.
      • Limit your ATM, Point of Sale and Check transactions by making one withdrawal up to your overdraft privilege for one fee of $25.

      For more financial education, please visit the Money Smart Financial Education program from the FDIC.

  • Monthly Statements

    • How often will I receive an electronic statement?

      You will be notified by email that your statement is ready monthly. You may choose to simply view it, print it or to download it into your personal money management software. Available formats for Transaction Exporting are Comma Separated File [.CSV], Microsoft Money [.OFX], Intuit Quicken [.QFX], Intuit QuickBooks [.QBO] and Spreadsheet [.XLS].

    • What is Annual Percentage Yield (APY)?

      Interest Rate is the annual rate of interest paid on an account and does not reflect compounding. Annual Percentage Yield (APY) reflects the total amount of interest paid on an account, based on the interest rate and the frequency of compounding for a 365-day period and calculated according to the rules of the Truth In Savings Act. The APY is normally higher than the Interest Rate because it assumes that all compounded interest credited to an interest bearing account will remain on deposit in that account. The Bank is required to report APY on your monthly statements and to disclose the APY when advertising interest bearing accounts.

    • How is the interest rate reported on my monthly statement calculated?

      The interest rate reported on your monthly statement is the Annual Percentage Yield (APY). Redneck Rewards® Checking pays the highest APY on the first $10,000 in your account, then a lower (but very competitive) APY on balances over $10,000. Therefore, if you have more than $10,000 in your account, the APY reported will be calculated based on a “blended” rate. The APY on the first $10,000 balance is blended proportionally with the lower APY on the daily balance over $10,000.

    • On the Redneck Rewards® checking account, when does the monthly statement close?

      Redneck Rewards® account statements close on the 20th. If the 20th lands on a Saturday, your statement will close on Friday the 19th. If the 20th lands on a Sunday, your statement will close on Monday the 21st.

  • About Our Customer Service

    • When can I talk to someone in customer service?

      You can call Customer Service at (888) 210-1256 Monday through Friday between 8am and 5pm CST. You can also use our secure message feature when logged into online banking to send us any questions, concerns or information safely.

    • What are bank hours?

      You can open an account, check your balance, or transfer money into or out of your account(s) online 24/7. If you need to talk to someone about any account questions, you can call Customer Service at (888) 210-1256 Monday through Friday 8am to 5pm CST or use our secure message feature when logged into online banking.

    • How do I contact you?

      Our mailing address is Redneck Bank, P.O. Box 852, Mustang, OK 73064. Our phone number is (888) 210-1256 and our fax number is (888) 210-2027. Customer Service hours are Monday through Friday 8am to 5pm CST. We can also be contacted securely when logged into online banking using our secure message feature.

    • What if I need to order checks?

      If you have a need for paper checks, they are available to you.

      • For new checks or to change your checks, please contact Customer Service Monday through Friday 8am to 5pm at (888) 210-1256.
      • For Main Street check reorders please order on the Main Street site.
    • What if I need to change my address?

      It’s easy! Log into Online Banking and change your address by clicking on the “Settings” tab and then “Contact Information” on the left menu bar. Enter your information into the online form, and click “Submit Application.”

  • Online Banking

    • How do I get started?

      It’s so convenient! Managing your online account(s) is easy. From any internet connection you can monitor account balances, deposits, cleared checks, and all other transactions. And, you can securely transfer funds. It just takes a few mouse clicks to keep you up to date.

      Just follow these simple steps:

      • Open an Account
      • Complete online application and receive approval
      • Fund your new account (This usually takes 1-5 business days depending on method used to fund account)
      • Receive email with your new account number
      • Enroll your new account for online banking
      • Receive debit card and PIN number in two separate letters in the U.S. mail (This usually takes 5-10 business days after account is funded)
      • Activate debit card by going to any ATM and checking your balance

      The entire process usually takes about 7-10 business days. Once you activate your debit card, you can enjoy all of the benefits of your new checking account. Refer to the Online Banking Agreement Disclosure .

    • How do I enroll in online banking?

      Banking online gives you access to your accounts, and more, 24 hours a day no matter where you are. Online banking is the easy way to pay bills, check your balance, transfer funds and more. Redneck Bank’s online banking system is easy to use and loaded with great features.

      Enroll for online banking today using the Redneck Bank Online Banking Enrollment Form®. Fill out all of the information and click on “Continue.” We will verify your information no later than the next business day with instructions on accessing your account for the first time. To learn more, view our video tutorials and resources gathered below.

    • What is online bill pay?

      Save time by paying your bills online. Bill Pay is free for the first 10 payments each month, and $0.50 for each additional payment. You are able to set the frequency of payment, and your previous payments are stored for quicker payments in the future. Bill Pay may not be used to pay taxes or child support, maintenance, alimony or other court-ordered obligations.

      Please refer to the Terms and Conditions of the Bill Payment Service Disclosure for more details.

    • Do you offer bank-to-bank transfers?

      Yes. Transfer money into or out of your Redneck Bank® accounts from any other bank, savings and loan, credit union, or brokerage account — at no cost. There is a $5,000 limit per day. Some restrictions apply.

    • Do you offer mobile banking services?

      Yes. Start banking from your smartphone with the free Redneck Bank® app. Our free app connects your Smartphone or Tablet to our Online Banking Center. Check your balances, transfer money, make deposits and pay bills anywhere, any time you have internet access. Using your smartphone or tablet lowers your risk of spyware, viruses and other web-based malware.

      Download on iTunes

      Download on Google Play

      Watch our video tutorials to learn more.

    • Can I bank with you via text message?

      Yes. Sign up for Text Banking and check your balances, see your account history and make a transfer between accounts by simply sending a text.

      To sign up, download our mobile app and click on Text Enrollment.

      Watch our video tutorial on Text Banking to learn more.

    • How do I update my contact information?

      After you have logged into Online Banking, you can update your contact information by clicking on the “Settings” tab and then “Contact Information” on the left menu bar, entering your information into the online form, and clicking “Submit Application.” Use this convenient service if your address or other contact information changes to be sure we are always in touch.

    • How can I learn more about online banking with redneck bank?

      Viewing our banking eGuide is a quick way to learn more about Online Banking.

  • Security

    • What level of security does Redneck Bank® offer?

      We are excited to deliver the highest level of security available for our internet banking customers. We have added an additional layer of security to our login process. This process helps ensure that your information is secure, protecting you from fraud and identity theft. Our online security helps to keep your information secure by requiring you to enter a secure access code in addition to your normal access ID and password. This code will be provided to you via one of the predetermined contact methods that you have set up with the bank. When you enroll you have the option to register your computer’s IP address. If you visit the site from a different computer than your registered computer, you will have to get another secure access code to verify your identity.

    • How can I avoid having my identity stolen?

      Your identity is one of the most valuable things you own. It’s important to keep your identity from being stolen by someone who can potentially harm your good name and financial well-being.  Identity theft is the fastest growing crime in the United States. According to the U.S. Department of Justice statistics, it’s now passing drug trafficking as the number one crime in America.

      Identity theft occurs when someone uses your name, address, Social Security Number, credit card or financial account numbers, passwords and other personal information without your knowledge to commit fraud or other crimes. As attacks grow more frequent and sophisticated every year it’s important to be vigilant and understand how to keep your information safe.

      While the words may sound like a foreign language — Phishing, Pharming, Vishing, Spyware, Dumpster Diving — they’re actually techniques used by thieves to put your identity and finances at risk.

      • Phishing: The attempt to acquire sensitive information by masquerading as a trustworthy entity in an email

      • Pharming: Cyber-attack intended to redirect a website’s traffic to another, fake site.

      • Vishing: Vishing the telephone in an attempt to scam the user into surrendering private information that will be used for identity theft

      • Spyware: Software that enables a user to obtain covert information about another’s computer activities by transmitting data covertly from their hard drive

      • Dumpster Diving: Sifting through waste to obtain items that have been discarded by their owner containing sensitive information that will be used for identity theft

    • How do I know my money is safe?

      Redneck Bank® and All America Bank® are the same financial institution. Deposits held at Redneck Bank® and All America Bank® are not separately insured by the FDIC

      “Deposits Insured by FDIC” quite simply means peace of mind because your money is safe in an FDIC-insured institution.

      FDIC – the Federal Deposit Insurance Corporation – is an independent agency of the U.S. Government, established by Congress in 1933 to insure a member institution’s deposits if it should fail. A bank may obtain FDIC insurance only if it meets and adheres to the FDIC’s high standards as determined by federal and state regulatory agencies. If a member bank does fail, however, the FDIC stands ready to reimburse depositors, usually within 10 days after the bank closes.

      FDIC insurance offers an extra measure of protection for your money. It provides up to $250,000 coverage per individual depositor per institution. Additional protection can be obtained by holding accounts jointly or in trust. FDIC insurance is provided at no cost to you, the depositor. (Premiums are paid by the insured bank based on its deposit volume.)

      You can learn more about us on the FDIC website by using the “BankFind” link at Just type “All America Bank” in the name field, “Oklahoma” in the state field, and click “Find”. All America Bank® and Redneck Bank®, the internet banking division of All America Bank®, are the same institution. Therefore, Redneck Bank® is not listed individually on the FDIC website.

      But the only fact you really need to remember is that not one dollar of FDIC-protected money has ever been lost by a depositor. So rest easy. Your money is safe – and working hard for you at Redneck Bank®.

  • Redneck Bank Mastercard Debit Cards

    • Are Redneck Bank Mastercard Debit Cards safe and easy to use?

      Yes! Using your Redneck Bank Mastercard Debit Card is safer than carrying cash and easier than writing a check, plus your card is accepted at millions of locations and ATMs worldwide. Your Redneck Bank Mastercard Debit Card works like a check by debiting the amount you authorize directly from your account.

      Using the card is easy! Simply present your card to the merchant. At grocery stores or gas stations simply swipe your card in the card reader and select “Debit” when prompted to do so, then enter your PIN number or sign the receipt. All transactions will appear on your monthly bank statement.

      Plus, it’s safe! When paying with your Redneck Bank Mastercard Debit Card instead of a check there is no need to provide personal information such as your home address, phone number, bank account number, or other confidential information. Just ask us. We’re happy to help.

    • How do I order a Redneck Bank Mastercard Debit Card?

      It’s easy. Simply contact Customer Service at (888) 210-1256 if you’d like to order a Redneck Bank Mastercard Debit Card.

    • How long does it take to get my Mastercard Debit Card?

      It takes 5-10 business days after your new account is funded. Your PIN (Personal Identification Number) will arrive separately from your Mastercard Debit Card, but within the same timeframe.

    • Is there a fee for using my Mastercard Debit Card?

      The only fee that we charge on debit cards is $0.75 per cash withdrawal from an ATM. However, our Redneck Rewards account offers you a refund of the $0.75 charges as well as ATM surcharges if you meet the monthly requirements. All Mastercard Debit Card transactions are free at merchant locations.

    • Where can I use my new Mastercard Debit Card?

      Anywhere Mastercard is accepted and at virtually all ATM’s worldwide.

    • Is there a limit on my Mastercard Debit Card?

      For your protection, there is a daily limit on your debit card of $600 for cash and $1,500 for purchases.

    • What if I want to get the limit on my Mastercard Debit Card increased?

      Call Customer Service at (888) 210-1256.

    • When can I use my new Mastercard Debit Card?

      You can use your new Mastercard Debit Card as soon as you receive your card and your unique PIN (Personal Identification Number). You may go to any ATM to activate your card by checking your balance.

    • What should I do if my Redneck Bank Mastercard Debit Card has been lost or stolen?

      To report your lost or stolen Redneck Bank Mastercard Debit Card please call Redneck Bank between the hours of 8am-5pm CST Monday through Friday at (888) 210-1256 or call the DCI network 24 hours a day 7 days a week outside of the bank’s hours at (877) 226-2351.

    • How do I keep my Redneck Bank Mastercard Debit Card safe?

      Using your Redneck Bank Mastercard Debit Card is one of the safest ways to get cash or make purchases. Just follow these simple safety rules. Make them a habit — and teach new cardholders in your family the same procedures.

      1. Approach with caution. Never insert your Redneck Bank Mastercard Debit Card or enter your pin in any terminal that does not look genuine, has been modified, has a suspicious device attached, or is operating in a suspicious manner.

      2. At a drive-up facility, keep your doors locked and all passenger windows closed. Remove your cash, receipt and card after every transaction. If you make a withdrawal, pocket cash immediately.

      3. Be efficient. Have your Redneck Bank Mastercard Debit Card ready when you approach an ATM.

      4. Block others’ view. Always stand between the terminal and any person who is waiting, or cup your hand over the keypad as you enter your personal identification number (PIN). 

      5. Prevent Fraud. You can help prevent fraudulent activity on your account by remembering these guidelines:

        1. Memorize your PIN. Don’t tell anyone your PIN or account number and never loan anyone your Redneck Bank Mastercard Debit Card. Never write your PIN on your Redneck Bank Mastercard Debit Card or anything you carry with or near your card.

        2. Report lost or stolen cards immediately. You can greatly reduce fraudulent transactions by reporting it quickly.

        3. Never give your PIN over the phone. Be especially cautious about information you discuss when using cellular phones.

        4. Know who you are talking to. Never give unsolicited callers personal information and account number over the phone.

        5. Don’t fall prey to “Phishing.” Never respond to an email requesting you to provide card, PIN, or personal information via the internet.

      6. Take Care of Your Redneck Bank Mastercard Debit Card. Treat your debit card as if it were cash or a credit card. Protect it by not exposing the magnetic stripe to other magnetic objects, which can deactivate your card.

      7. Record and file the name of your card’s issuer and the necessary phone numbers for reporting its loss or theft. File the information safely.

    • Where can I use my Redneck Bank Mastercard Debit Card?

      Your Redneck Bank Mastercard Debit Card can be used at retail locations with a PIN. During the transaction some stores may allow you to request cash back. Your Redneck Bank Mastercard Debit Card can also be used without a PIN at Mastercard Debit locations. Instead of using your PIN, you can sign a receipt for the transaction, just like you would for a credit card transaction; however, the money is taken directly from your bank account. The store associate will be able to assist you during this process.

      Your Redneck Bank Mastercard Debit Card can be used at ATM and retail locations around the world. To identify where you can perform a transaction, match any logo on your Redneck Bank Mastercard Debit Card to the ATM or POS logos at the terminal.

  • Direct Deposit

    • What is direct deposit?

      Direct deposit is a safe and secure way to have your money deposited directly into your bank account. The most common use of direct deposit is for payroll. When you use direct deposit, you allow your employer to electronically-transfer money into your account. So instead of taking the time to deposit a check yourself, the money will automatically be deposited into your account on an agreed upon date. It’s that simple.

      Although the most common use of direct deposit is for payroll, it can also be used for other types of payments including the following: Annuities, Bonuses and Commissions, Dividends and Interest Payments, Pensions, and Travel Expense Reimbursements.

    • Why use direct deposit?

      Direct deposit offers you many advantages over checks, including:

      • Security: With direct deposit, you don’t have to worry about lost, stolen and misplaced checks.
      • Reliability: You no longer need to wait for your check to arrive in the mail. You can have peace of mind knowing your money will always be in your account on time, and in some cases, available sooner than with a check.
      • Flexibility: Direct deposit is most often used to deposit money into a bank account. If you decide to switch accounts or change financial institutions, it’s easy to change your direct deposit arrangements — simply fill out a form and provide your written authorization and new account information to your payor.
      • Confidentiality: Because the deposit is made electronically and not by check, no one has access to personal information that is usually printed on a check, such as your address and telephone number.
      • Convenience: Saves time and effort. No more special trips to your financial institution to deposit your check — a nice feature if you’re busy, on vacation or away on business.

      View Direct Deposit Form 

    • What do I need to know about direct deposit?

      This guide will help you understand your rights when using direct deposit. It includes a list of questions commonly asked by consumers who, like you, are considering signing up for direct deposit. The answers to these questions are meant to explain many of the benefits direct deposit offers, along with the responsibilities of the participating organizations and financial institutions. Below is a list of terms used frequently throughout this guide.

      • Account. Refers to the account at a financial institution into which your money is directly deposited (usually a checking or savings account).
      • Financial Institution. Refers to any bank, credit union, or savings and loan association.
      • Payor. Refers to any business or organization depositing money into your account, such as an employer or government agency.
    • How do I sign up for direct deposit?

      Please fill out and submit our Direct Deposit Form.

    • What types of payments can be made by direct deposit?

      Direct deposit can be used for any ongoing regularly scheduled or pre-authorized payments including:

      • Payroll payments from your employer
      • Bonuses and commissions
      • Travel expense reimbursements
      • Benefit payments from the federal government, such as Social Security, Supplemental Security Income, Civil services, Railroad Retirement and Veterans payment
      • Pension payments
      • Dividends and interest payments from your investments, such as certificates of deposit, annuities and mutual funds.
    • How do I begin using direct deposit?

      Ask if your payor offers direct deposit. If it does, simply state that you want to sign up for the service, and your payor will provide you with what you need to get started. If direct deposit is not offered, explain why you would like the service and encourage your payor to offer direct deposit.

    • How is money deposited into my account?

      The payor’s financial institution will electronically instruct your financial institution to credit your account for the amount owed to you on the predetermined date. Your institution then deposits this money into your account and charges the payor’s account. You do not need to have an account at the same financial institution as your employer or payor.

    • When can I access the money deposited into my account?

      Your money will be available for you on the morning of the payment date. In many cases, your money is deposited even before your financial institution opens for business. This is quicker than if you deposited a check with a teller, in which case you might not have access to your money until the next day or later.

    • How can I be sure my deposit was made?

      Many employers that use direct deposit for payroll payments distribute pay stubs on payday that show how much money was deposited into your account. However, most government agencies do not issue these stubs. Your financial institution should notify you within two days after it receives the deposit or provide you with a telephone number you can use to check the status of your deposits, the deposit also will be shown on your monthly account statement. TIP: If you receive a stub from your payor, keep it for your records.

    • What if there is a discrepancy between my account statement and the deposit notice?

      Notify your financial institution and payor immediately. You have up to 60 days from your account statement date to notify your financial institution in person, by telephone or in writing of an unauthorized deposit or incorrect deposit amount. (If you notify your institution in person or by telephone, you may also be required to provide a written confirmation within 10 business days.) If the institution needs more than 10 business days to investigate and resolve your situation, it must credit the amount in question to your account during the investigation.

    • Do I need an account at a financial institution to use direct deposit?

      Yes. An account at a financial institution is necessary for you to receive direct deposit. Some institutions offer free or low-cost checking or savings accounts when you use direct deposit, so be sure to compare the services in your area.

    • Can I stop using direct deposit if I change my mind?

      Yes. If you decide you no longer want to use direct deposit, just contact your payor. They will advise you how to cancel the service. Most organizations will ask you to put your request in writing.

    • With direct deposit can the payor take money out of my account or obtain confidential information?

      No. Only you can approve the withdrawal of money from your account. Neither your employer nor other organizations sending you payments by direct deposit can obtain your account balance or any other personal information. Your payor only has access to the information you provide when you began direct deposit. Actually, receiving your money by direct deposit is more than being paid by check because fewer people are involved in the delivery and deposit of your payment.

      The above questions and answers are based on the Federal Reserve System’s Regulation E, which regulates electronic fund transfers in the United States.